Privacy Policy

At Oddbeatz, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you use our personalized animated cameo video service.

By using our service, you agree to the practices described in this policy.

1. Information We Collect

When you place an order or interact with our service, we may collect the following information:

• Personal details: Your name, email address, and any information you provide in the order form.
• Uploaded content: Photos you submit to create your personalized video.
• Payment information: Payment details are processed securely by Stripe. We do not store your credit card or banking information on our servers.
• Usage data: Basic analytics data such as page views, browser type, and device information to help us improve our service.

2. How We Use Your Information

We use the information we collect to:

• Create and deliver your personalized animated cameo video.
• Communicate with you regarding your order status and delivery.
• Process payments.
• Improve our service, website, and user experience.
• Respond to your questions or support requests. Email inquiries may be processed by AI-assisted tools to provide faster and more accurate responses.

3. Storage and Retention

We apply the following retention periods to your data:

• Viewing link: Your personalized video viewing link remains active for 90 days after delivery. We recommend downloading the video to keep it permanently.
• Video and uploaded content: Your final video, uploaded photos, and all generated assets are stored for up to 1 year after creation, then automatically and permanently deleted from our servers.
• Order metadata: Your name and email address associated with the order are retained for up to 90 days after delivery for customer support purposes.
• Email inquiries: If you contact us via email, the content of your inquiry and our response are stored for up to 180 days for customer support continuity and quality assurance.

We do not use your uploaded photos or personal content for any purpose other than fulfilling your order, unless we obtain your explicit consent.

4. Deletion Requests

You may request deletion of all your data (including your video, uploaded photos, and personal information) at any time by contacting us. We will process your request and permanently remove all associated data from our systems within 30 days.

5. Third-Party Services

We do not sell, rent, or trade your personal information. To provide our service, we use the following trusted third-party providers:

• Stripe — Payment processing. Your payment details are handled directly by Stripe and are never stored on our servers.
• Cloudflare — Website hosting, content delivery, secure data storage, and privacy-friendly web analytics (page views, browser type, device information) without cookies.
• AI service providers — Your uploaded photos are processed by our AI partners solely for creating your personalized video. Photos are not retained beyond the processing period. Email inquiries may also be processed by AI tools to assist with customer support responses.
• Email delivery providers — Used for sending order notifications, video delivery emails, and customer support replies.

All third-party partners are required to handle your data in accordance with applicable privacy laws.

6. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity — Processing your order, generating your video, and delivering it to you.
• Legitimate interests — Improving our service, maintaining security, and analyzing anonymous usage patterns.

7. International Data Transfers

Some of our third-party service providers operate in the United States. Your data may be transferred to and processed in the U.S., where it is protected under contractual agreements with our providers.

8. Cookies

Our website does not use cookies for tracking or advertising purposes. We do not set any first-party or third-party cookies. Third-party services embedded on our site (such as payment processors) may set their own cookies as necessary for their functionality.

9. Rights and Permissions

By submitting content (photos, names, messages) through our order form, you grant Oddbeatz permission to use that content solely for the purpose of creating your personalized video. You retain ownership of all content you provide.

We may use completed videos in our portfolio or promotional materials only with your explicit permission.

10. Parental / Guardian Responsibility

Our service is intended for users of all ages. If you are ordering a video for or involving a minor, you represent that you are the parent or legal guardian of that minor, or that you have obtained appropriate consent from their parent or guardian.

11. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encrypted data transmission (HTTPS) for all communications.
• Secure, per-order token-based access to your photos, videos, and viewing links.
• Cryptographic webhook signature verification for all third-party integrations.
• Access-controlled cloud storage with automatic data expiration.
• Browser-level security headers to prevent content-type sniffing and other attacks.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

12. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction or deletion of your personal data at any time.
• Withdraw consent for the use of your data.
• Request a copy of your data in a portable format.

To exercise any of these rights, please contact us at the email address below.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

[email protected]

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.